Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same SKIMS return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.skims.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

We apologize that you received a damaged item. Please send a photo of the damaged product to help@skims.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. For international orders, please contact https://skims.com/pages/contact-us

SKIMS Rewards is the loyalty program offered by SKIMS, providing exclusive benefits and rewards via the SKIMS app.

SKIMS Rewards offers two membership levels:

• MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees (excludes non-US based customers), and priority restock notifications. Join by downloading the SKIMS app and signing up with your email.
• ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (excludes non-US based customers), and priority chat support.

Yes, there is no cost to join SKIMS Rewards. Join by downloading the SKIMS app and signing up with your email.

You can join SKIMS Rewards by downloading the SKIMS app and signing up with your email.

If you already have an account on skims.com, you can sign in to the app with that email and password.

MARBLE enjoy automatic early access to drops and sales, access to app-exclusive drops and promotions, waived returns fees (excludes non-US based customers), and priority restock notifications.

ONYX receive additional benefits like first access to select drops, free shipping on all orders, expedited refunds on returns (excludes non-US based customers), and priority support.

Anyone can become a MARBLE member by downloading the SKIMS app and signing up with your email.

Customers can qualify for ONYX status in any of the following ways:

• Make 4 separate purchases in a calendar year
• Spend $500 in a calendar year
• Complete 10 Engagement actions in a calendar year

ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.

For example, you qualify for ONYX January 10, 2024. You are ONYX for the rest of 2024, and all of 2025. You will need to re-qualify in 2025 to be ONYX in 2026.

Benefits can be redeemed through the SKIMS app. Applicable benefits can also be redeemed when logged in to your account on web/desktop.

SKIMS Rewards account information, including tier status, benefits, and rewards, can be found within your account dashboard on the SKIMS app.

Tier progression should reflect in your account within 24hrs after the order is shipped. If you're not seeing your tier progression, try closing the app out in the background and re-opening.

Engagement refers to challenges and actions within the SKIMS loyalty program that allow MARBLE members to earn toward ONYX status by completing specific actions or tasks.

Completing these challenges gets members closer to the 10-actions ONYX threshold.

• How do I complete the onboarding quiz?

Within the app, you will be prompted to complete an onboarding quiz. Once this is submitted, you have completed the action.

• How do I complete Leave a Review?

After purchasing a product, you will receive an email to review the product. Once this is submitted, you will have completed the action.

• How do I complete Waitlist Signup?

Visit the landing page of a “coming soon” product, and enter your email to sign up for the waitlist. Once this is submitted, you will have completed the action.

• How do I complete Drop a Hint?

Within the app, share a product with a friend. Once you share your favorite products with 5 friends, you will have completed the action.

• How do I complete Email / SMS click?

Sign up for SKIMS email and/or SMS marketing here. Once you click into 5 email or SMS messages, you will have completed the action.

To reach 10, you need to complete multiple engagement challenges or actions offered in the program.

New challenges will be introduced throughout the year, so check back on the app!

Both MARBLE and ONYX members gain automated early access to drops, with ONYX members unlocking first access to certain releases. Early access to purchasing these products can be accessed through the app.

ONYX receive free shipping on all orders. MARBLE members receive free shipping on orders >$75.

Expedited returns involve quicker processing times for returns and refunds, excluding orders made outside of the US.

If you select return to original form of payment, the refund will be issued when the item is scanned at the drop-off point (and in route to our warehouse).

As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.

Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through their SKIMS app. You will be notified if you have a promotion available.

ONYX members automatically get priority access to customer service via chat, email and text.

No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.

Yes, ONYX members can still be rewarded for Engagement by completing challenges and actions.

Throughout the year, SKIMS may activate particular Engagement challenges for ONYX members to receive additional personalized rewards. Keep an eye on your app!

Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.

Returning items will affect your progress towards achieving certain criteria for ONYX status. Returned items will not count towards status and progress and will be deducted after items are returned.

Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.

If you purchase the gift card, the purchase will count towards your spend category progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.

No. Purchases made at a third-party retailer do not apply to status progression at this time.

Yes. Purchases made at SKIMS stores do apply to status progression.

You can cancel or delete your Rewards account in Account Settings in the app. We cannot currently merge Loyalty Status or Progression among multiple email addresses.

The full terms and conditions of the SKIMS Rewards program can be found here.

Register for an account here: https://skims.com/account/login and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

SKIMS is sold exclusively at SKIMS.com, NET-A-PORTER.com, SSENSE.com, OUNASS.com, through select Nordstrom locations, Nordstrom.com, David Jones and Davidjones.com, Selfridges & Co. and Selfridges.com, Galeries Lafayette and Galerieslafayette.com, Harrods, and Harrods.com, Holt Renfrew, and Holtrenfrew.com. To see our stockist locations click here. Be the first to know about new collections, restocks, and more by signing up for emails here.

We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Yes, we offer standard and express shipping options to most countries. For more information about international shipping, visit https://skims.com/pages/international

SKIMS orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our various carrier types:

UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal or Afterpay.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

The easiest way to make sure you're on top of all of our best deals is to open a SKIMS customer account and opt into SKIMS marketing communications. A SKIMS profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by SKIMS are valid.

Codes from any source other than SKIMS are not valid and will not successfully apply to orders placed on skims.com.

Register your SKIMS customer account and opt-into emails here.

All of our styles are stocked in a full and inclusive size range.

Check out the SKIMS Size Guides to find Solutionwear™ and Bra band and cup measurements.

How should my bra fit?

The ideal fit is when the band lies straight, around the front and back of the body. The center of the bra lies flat against the breastbone, separating the breasts. The underwires should not cut or poke into the breast tissue and the sides of your bra should lie smoothly without binding or cutting.

How do I find my size?

Please follow SKIMS sizing instructions here http://www.skims.com/pages/bra-calculator

For additional assistance, please reach out to help@skims.com.

How do you ensure quality?

At SKIMS, our products undergo rigorous testing, robust quality management and constant employee training to ensure the highest quality production standards are maintained

Care instructions for my SKIMS bra?

• Hand wash is ideal, do this when you can​
• If you cannot hand wash, a mesh lingerie bag should be used in the washing machine​
• Always hang to dry. Dryers break down elastic and can cause cups to become deformed​
• When storing, avoid folding one cup into the other. This causes creases and the edge of the cup to flip outward and breaks down the overall shape of your bra​

Do all SKIMS bras fit the same?
Different styles will fit slightly differently on the body, depending on the cut. If you have any questions regarding your perfect size, please see our measuring instructions here: https://skims.com/pages/bra-guide For additional assistance, please reach out to help@skims.com.

Fabric and Design

Our design teams work closely with top industry suppliers to ensure our fabrics are high quality, cutting edge and customized to our specifications and requirements.

At SKIMS, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.

SKIMS affiliate program is invite only. If you are an influencer who is interested in working with SKIMS, you may submit your info for consideration at https://influencers.skims.com/