RETURN POLICY
You can make a return within 30 days of placing your order for a refund.
FOLLOW THE GUIDELINES TO ENSURE A VALID RETURN AND EFFICIENT PROCESSING.
Items must be in original condition, unworn, unwashed, with tags still attached.
PRE-PAID EXPRESS RETURNS
We offer a pre-paid returns service. Mail in, drop off or book a collection for your return.
- New, unworn, and unwashed merchandise may be returned for a refund within 30 days, with proof of purchase.
- Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
- Refunds will be issued to the original method of payment only (including prepaid credit cards).
- Items marked Final Sale cannot be returned.
- Online orders may be returned by mail.
- Combined returns are prohibited.
- Return labels for APO/FPO addresses cannot be generated.
- When submitting your return request online, you can choose to drop off or mail in your items to us through our Canadian returns partner ReturnBear:
- Drop off: Choose from 1700+ drop off locations across Canada. A QR code will be emailed to you. Show this code at the drop off kiosk. No printer required. Find your nearest drop off point here.
- Mail in: A returns label will be emailed to you. Attach this label to your package and send back the returned goods.
- Once your return is received and verified by ReturnBear, your refund will be issued:
- Please note that returns can take up to 5-7 business days to be processed.
- Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
- All returns are subject to a CA$14 return shipping fee, deducted from your refund.
All returns are handled on a case-by-case basis and ultimately at SKIMS’ discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a SKIMS gift card or in accordance with applicable local laws.
In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. SKIMS’ practices relating to collection, use, and sharing of such personal information are further detailed in our PRIVACY POLICY.
SKIMS’ full terms and conditions are available HERE.
Be sure to check our Returns FAQs if any questions come up. The answers to your questions are just a click away.