CUSTOMER SERVICE

FAQS

SKIMS is exclusively sold online at skims.com. Be the first to know about new collections, restocks, and more by signing up for emails here.

All of our styles are stocked in a full and inclusive size range.

We are working hard to do another restock soon. Please join the waitlist here or navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock. 

Check out the SKIMS Size Guides to find Solutionwear™ and Bra band and cup measurements.

Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.skims.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

We apologize that you received a damaged item. Please send a photo of the damaged product to help@skims.com with your information and we would be happy to help you with a resolution.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal or Afterpay.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. To learn more about Afterpay click here.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. Please include your original order packing slip in with your return package. For international orders, please contact Customer Service.

Yes, we offer standard and express shipping options to most countries. For more information about international shipping, click here.

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• Track your orders and review past purchases
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• Manage your account details, address book and email preferences

For press inquiries please contact press@skims.com

If you are interested in participating in the SKIMS affiliate program, you can apply here.