CUSTOMER SERVICE
FAQS
WHERE CAN I BUY SKIMS?
SKIMS is exclusively sold online at skims.com
DO YOU OFFER PLUS SIZES?
All of our styles are stocked in a full and inclusive size range.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Afterpay.
WHAT IS AFTERPAY?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
WHAT IF MY ITEM IS FAULTY?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. For international orders, please contact Customer Service.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, click here.
CAN I CREATE AN ACCOUNT?
Register for an account and enjoy the following benefits:
- Track your orders and review past purchases
- Save your addresses for quicker check out
- Manage your account details, address book and email preferences
DO YOU HAVE AN AFFILIATE PROGRAM?
If you are interested in participating in the SKIMS affiliate program, you can apply here.