SHIPPING

SHIP METHODS

We offer flat rate shipping on domestic orders under $75 and free shipping on orders over $75.

Domestic orders ship via UPS Ground or UPS Economy (Mail Innovations).

If shipping to a P.O. Box or APO/FPO address, you must select UPS Economy.

Due to the high volume of orders received, we currently do not offer Overnight or other Express shipping options. Orders are shipped on a first-in, first-out basis.

We offer standard and premium shipping options for international orders. For more information on international shipping, please click here.

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on skims.com

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGES

We are not liable if any packages are lost or stolen. Please check your property or with your neighbors to help locate the package. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. Please contact us with your claim number and we can work together on a resolution. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.