Question 1

WHAT IS YOUR HOLIDAY RETURN POLICY?

Accepted Answer

Orders placed between Oct 30th – Dec 30th, 2024, can be returned through Jan 31st, 2025. This policy will not apply to any items purchased as final sale and collab items.

Question 2

CAN I REPRINT MY LABEL OR OBTAIN MOBILE CODE AGAIN?

Accepted Answer

Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same SKIMS return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.

Question 3

WHERE IS MY RETURN?

Accepted Answer

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Question 4

CAN I EXCHANGE MY ITEM?

Accepted Answer

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.skims.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Question 5

CAN YOU HELP WITH A DAMAGED PRODUCT?

Accepted Answer

We apologize that you received a damaged item. Please send a photo of the damaged product to help@skims.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

Question 6

WHAT IF MY ITEM IS FAULTY?

Accepted Answer

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. For international orders, please contact https://skims.com/pages/contact-us

SKIMS For Team USA

Returns & Exchanges

WHAT IS YOUR HOLIDAY RETURN POLICY?

CAN I REPRINT MY LABEL OR OBTAIN MOBILE CODE AGAIN?

WHERE IS MY RETURN?

CAN I EXCHANGE MY ITEM?

CAN YOU HELP WITH A DAMAGED PRODUCT?

WHAT IF MY ITEM IS FAULTY?

SKIMS Rewards (US Only)

What is SKIMS Rewards?

Is SKIMS Rewards Free?

How do I join?

What are the benefits?

How is my tier assigned?

How long does ONYX last?

How can I redeem my benefits?

Where is my REWARDS account info?

When do I see my earned tier progression?

What is the engagement category?

How do I complete 10 actions?

How does Early Access work?

How does Free Shipping work?

How do expedited returns work?

How do priority restock notifications work?

What are promotions and how do I get them?

How do I access ONYX customer service?

Do past engagement actions apply?

Does ONYX get engagement actions?

Does status progression expire?

What happens to status when I return items?

What if my order is partly canceled?

How do gift cards affect status?

Do third-party purchases count for status?

Do SKIMS store purchases count to status?

How do I merge or delete my account?

Full Terms and Conditions

Account

CAN I CREATE AN ACCOUNT?

Orders & Tracking

WHERE CAN I BUY SKIMS?

WHEN WILL YOU RESTOCK?

WHERE IS MY ORDER?

MY PACKAGE IS MISSING. CAN YOU HELP?

DO YOU SHIP INTERNATIONALLY?

CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?

Payment

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

WHAT IS AFTERPAY?

HOW CAN I GET A SKIMS DISCOUNT?

Sizing

DO YOU OFFER PLUS SIZES?

WHAT SIZE SHOULD I BUY?

What is my SKIMS Bra Size?

More About SKIMS

HOW IS SKIMS PRACTICING SUSTAINABILITY?

ARE YOUR FACTORY WORKERS PAID A FAIR WAGE?

DO YOU HAVE AN AFFILIATE PROGRAM?